Privacy Policy and Terms&Conditions

By accessing or using our website and services, you agree to comply with the following Privacy Policy and Terms & Conditions. Please read this document carefully to understand how we collect, use, and protect your information, as well as the terms governing your use of our services.

We collect the following types of information when you use our website and services:

• Personal Information: Name, email address, phone number, and other contact details.
   
• Medical Information: Your pet’s medical history, veterinary appointments, and other relevant details.
   
• Usage Data: Data about how you interact with our website, including device information, IP addresses, and browsing behavior.

 We use your information for the following purposes:

• To provide veterinary medical reminders, appointment scheduling, and other related communications.
   
• To improve our services, website functionality, and user experience.
   
• To respond to inquiries, requests, and customer support needs.

 We do not share your mobile phone number, or any personal information, with third parties for marketing purposes.

However, we may share your information in the following scenarios:

• Service Providers: We may share information with third-party vendors who assist us in operating our website or providing services. These providers are contractually obligated to use your information only for the services they perform. 
• Legal Requirements: We may disclose information to comply with legal obligations, respond to legal claims, or protect our rights.

We take reasonable measures to protect your personal information, including encryption and other security practices. However, please note that no data transmission or storage method is 100% secure.

You have the right to access, correct, or delete your personal information. To make any changes, please contact us at 903-876-484

We use cookies to improve your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and enhance functionality. You can disable cookies through your browser settings, but doing so may impact the performance of the website.

 By providing your mobile number, you agree to receive veterinary medical reminders via SMS text messages. These messages may include appointment reminders, vaccination updates, and other health-related notices for your pet.

• Message & Data Rates May Apply: Standard message and data rates from your mobile carrier may apply.
   
• Opt-Out: You may opt out of receiving text messages by replying with the word “STOP” at any time.

 You agree to use our website and services only for lawful purposes. You must not engage in any activity that disrupts or interferes with the operation of our services, such as:

• Spamming or sending unsolicited messages.
   
• Attempting to gain unauthorized access to our website or systems.

To the maximum extent permitted by law, Lake Palestine Animal Hospital is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. This includes, but is not limited to, any loss of data, profits, or business opportunities. 

By using our website and services, you acknowledge that you have read and understood these Privacy Policy and Terms & Conditions and agree to be bound by them.